e-Toll Unlimited is an electronic toll payment solution that enables you to use cashless toll collection lanes or all-electronic tollways and bridges. Pay one all-inclusive price per day or per week and the cost of all tolls is included.
e-Toll Unlimited is purchased at the rental counter by adding the service to the rental agreement prior to leaving the rental lot. e-Toll Unlimited cannot be added to a rental agreement or activated after leaving the lot or upon vehicle return.
Vehicles are equipped with a shielded transponder box that is mounted on the windshield. Upon purchasing e-Toll Unlimited at the counter and leaving the lot, simply swing open the shield box and drive in a cashless tolling lane or all-electronic tollway or bridge. (NOTE: e-Toll Unlimited cannot be activated just by opening the transponder box; the service must also be added to your rental agreement prior to leaving the lot.)
If the transponder malfunctions, or is not present, video-tolling technology will capture an image of the license plate.
All-electronic toll roads and bridges operate using 100% electronic toll collection (also known as Open Road Tolling).
Drivers using all-electronic tollways do not have the option to pay tolls with cash.
Drivers using an all-electronic tollway may see signs indicating vehicles without a compatible transponder will be billed for tolls by mail by the local toll authority. However, toll authorities are unable to bill Payless rental customers directly.
To avoid using e-Toll Unlimited or incurring administrative fees: (1) If your rental vehicle includes a transponder, make sure it remains secured within the shield box, with the shield box closed and (2) where permitted, pay all tolls with cash, with your personal toll transponder compatible with the toll road and properly mounted in the rental vehicle, or pay the toll authority directly (where available).
Some tollways without cash lanes permit payment in other ways and at other times. Toll authorities sometimes change their toll payment options. Check with applicable toll authority to learn all payment options.
If you decline the e-Toll Unlimited service at the rental counter, drive on an all-electronic tollway and do not use a functioning transponder compatible with the tollway or other approved payment method, the following will occur:
The credit card on file will be charged the cost of each incurred toll at the toll authority’s highest undiscounted toll rate PLUS an administrative fee of $6.95 per calendar day when tolls are incurred ($34.75 maximum administrative fee per rental month).
Yes, you can use a personal transponder that is in good standing and compatible with the tollway and properly mounted in their rental vehicle.
As long as the e-Toll Unlimited shield box is closed, toll authorities will apply incurred tolls to your compatible transponder if the equipment is functioning, properly mounted, and the account is in good standing.
eToll charges applied to your credit card statement will read: e-Toll Payless and will include your Rental Agreement number. Charges usually appear on the credit card statement within 4-8 weeks after the rental agreement has closed. Charges will not appear on your rental invoice. Payless has assigned the right to bill and collect eToll charges to the Toll Administrator as Payless’ agent. See your rental agreement for more information on fees.
Sometimes tolls get reported to us before payment is made directly to the tolling authority. If you believe we have charged you for a toll you paid for with cash or personal transponder, please contact Customer Service.
Tolls get reported to us over different time frames depending on the tolling authority and how the toll was recorded, by plate or transponder. Our goal is to process toll charges on one invoice, but occasionally new tolls are reported to us after we have already processed an invoice for the same rental agreement.